1. Do you offer refunds or exchanges?
We do not offer refunds unless there is a mistake on our end, such as incorrect sizes, lengths, colors, or products. Please double-check your order before completing your purchase.

2. What is your turnaround time?
    •    Bundles: 3-5 business days
    •    Wigs: 5-7 business days
Please note that processing times may vary during peak seasons.

During holidays and peak seasons orders may take:

• Bundles: 7-10  business days to poccess 
• Wigs: 10-15 business days to process

3. Can I make changes to my order after it’s placed?
Changes can be made within 24 hours of placing your order. After that, all sales are considered final.

4. How should I care for my virgin and raw hair?
To maintain the quality of your hair:
    •    Wash gently with sulfate-free shampoo and conditioner.
    •    Air dry whenever possible.
    •    Use minimal heat and always apply a heat protectant.
    •    Brush or comb from the ends upward to avoid tangling.

5. Can the hair be dyed or bleached?
Yes, our virgin and raw hair can be colored and bleached. We recommend consulting a professional stylist for the best results.

6. Do you offer custom wigs?
Yes! We can create custom wigs tailored to your desired length, density, and style. Please email us for more details.

7. Do you ship internationally?
Yes, we offer international shipping! Shipping fees and delivery times vary by location. Please note that customers are responsible for any customs fees or duties associated with international orders.

8. What if my package is lost or stolen?
Once an order is shipped and tracking information is provided, we are not responsible for lost or stolen packages. Please reach out to the shipping carrier for assistance.

If you have more questions, feel free to contact us — we’re here to help you achieve your desired look!

 

 

Mobile Terms of Service

DesiredCollectionsHair

Last updated: May 9, 2025

The DesiredCollectionsHair mobile message service (the "Service") is operated by DesiredCollectionsHair (“DesiredCollectionsHair”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to DesiredCollectionsHair’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of DesiredCollectionsHair through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with DesiredCollectionsHair. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18884867596 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other DesiredCollectionsHair mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18884867596 or email desiredcollections0@gmail.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.